Legal Information

General Information to obey Law 34/2002

C.I.F.: 08921113B
Address: C/ Pozos Dulces, 6, 1º A, 29008, Málaga (Spain)

Purpose of the service

The purpose of the mail order service provided by VOILAMALAGA.COM is to sell guided tours of Malaga city on the domestic and international market via an online (Internet) sales facility.

The products and services offered by VOILAMALAGA.COM can be contracted via and are regulated by these Conditions of Sale, which must be accepted by Users as part of the mail order contracting process and will be duly confirmed to the User by VOILAMALAGA.COM on completion of the aforementioned contracting process.

VOILAMALAGA.COM reserves the right to unilaterally change, at any time and without prior notice, the presentation, configuration and content of the Conditions of Sale required to use the Service, which will be applicable to contracts undertaken from that moment onwards.

Contracting procedure

VOILAMALAGA.COM makes available to Users, on its web site, a range of guided tours which can be booked by the User completing a series of forms that appear throughout the purchasing process and by the User’s express acceptance of these Special Conditions and of all the conditions applicable to the product and/or service contracted.

During the contracting process via the web site, sending the completed form completes the contracting process and implies the User’s full acceptance of the commercial proposal made by VOILAMALAGA.COM and of the applicable conditions.

VOILAMALAGA.COM will keep a copy in electronic version for its own records of this contract.

Confirming the contracting process: Once the online mail order process has been completed, VOILAMALAGA.COM will provide the User with a confirmation of the purchase they have made, which will include all the conditions applicable to the contracted product and/or service. In the event that a transaction fails for some reason, VOILAMALAGA.COM will notify the User. To the extent permitted by law, VOILAMALAGA.COM will accept no responsibility in respect of the User for failed transactions.

During the contracting process via the web site, VOILAMALAGA.COM will make the aforementioned confirmation by sending the contract confirmation and the conditions applicable to it by e-mail.

Conditions of use

The Customer must fill in some private data to use the Service.

The User undertakes to use the Service correctly and diligently and in compliance with the Law, with these Special Conditions, respecting generally accepted morals and courtesy and public order. The User undertakes to abstain from using the Service to achieve illicit ends or effects, or for purposes that may be damaging to the rights and interests of third parties, for prohibited purposes or for purposes that may damage or prevent normal use or enjoyment of the Service, computing equipment, software, documents, stored files and any kind of content stored in the computing equipment belonging to VOILAMALAGA.COM or to third parties. VOILAMALAGA.COM reserves the right to adopt any measures it deems suitable in the event of any sign that the Service is being used fraudulently.

Applicable jurisdiction and legislation

Sales made via the Portal are regulated by Spanish law.

In the event of disagreement and different interpretation of these Conditions, the parties renounce the jurisdiction that may correspond to them and submit to the Courts and Tribunals related to the customer’s address.


In case a tour is cancelled, VOILAMALAGA.COM cannot be held responsible for non-compliance with the contract undertaken in the event of poor weather conditions or causes of force majeure, like illness, flood, fire or earthquake. In the event of litigation, the Customer should first approach VOILAMALAGA.COM to seek a friendly solution, as it will be proposed to change the date of the tour of a total refund (in case the cancellation is made by VOILAMALAGA.COM). In case of refund, VOILAMALAGA.COM cannot be held responsible for any travel arrangements or costs that may be incurred on the client’s part.

Changes to the General Conditions of Sale

VOILAMALAGA.COM reserves the right to change the General Conditions of Sale without prior notice, and can change, delete or add both the content and services provided via the web site as well as the way in which these are presented or their location on its servers.

Personal details

In order to comply with the content of Organic Law 15/1999 of 13 December, for Personal Data Protection and other relevant standards, VOILAMALAGA.COM hereby informs the User that the personal details provided by the User throughout the contracting process will be stored in a file owned by VOILAMALAGA.COM and located in C/ Pozos Dulces, 6, 1º A, 29008, Málaga (Spain) and will be handled for the purposes of fulfilling your order.

In order to obtain a free online guide of Malaga, Customers need to register at The information collected during the registration process will be stored in a file owned by VOILAMALAGA.COM.

VOILAMALAGA.COM will use this file to send the Customer, by e-mail or by ordinary mail, information on special offers, new product launches, etc.

VOILAMALAGA.COM hereby assures that the information stored in files owned by the company will not be passed on to third parties. The information will be collected on the VOILAMALAGA contracted server using SSL protocol and will be encrypted before transmission, thereby guaranteeing your details are kept confidential. The server automatically recognises the IP address, date and time when the data was recorded, as well as data downloaded from this same address.

The User can exercise their right to access, rectify, cancel and oppose the handling of their personal details by attaching a copy of the front and back of their identification document and writing to VOILAMALAGA.COM, registered address at C/ Pozos Dulces, 6, 1º A, 29008, Málaga (Spain).

The Customer declares that each and every one of the details provided to VOILAMALAGA.COM during the contracting procedure are correct and authorises VOILAMALAGA.COM to verify that the details are correct.

The details marked with an asterisk or marked as compulsory on the forms that appear during the contracting process must be provided. If they are not provided or they are provided incorrectly, the order cannot be processed.

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